Resident Services Supervisor

Columbus, OH

Full Time

Mid Level

Are you a natural leader who thrives on coaching teams to deliver their best work? Do you excel at turning challenges into opportunities and keeping people focused under pressure? Are you ready to take on a role where your decisions directly shape culture, performance, and resident satisfaction?

If so, Capital Property Solutions (CPS) is looking for a Resident Services Supervisor to lead, inspire, and elevate our Resident Services team. This is a chance to step into a leadership role where you’ll have both immediate impact and long-term influence as we scale our operations over the next 3–5 years.

What We Offer

We believe great work happens when people feel valued and supported. At CPS, we invest in our team’s professional, personal, and social growth, and we back it up with competitive pay, excellent benefits, and a culture that feels like family. We offer a salary of $50,000–$65,000 (dependent on experience) and 100% paid medical insurance, plus a comprehensive benefits package that includes:

Dental and life insurance options
HSA option
401(k)
11 paid holidays
Paid vacation, sick, and wellness time
Company-provided computer and cell phone
Career advancement and internal promotions
Employee recognition and incentive programs

What You’ll Do

Lead and mentor the Resident Services team, modeling professionalism, empathy, and accountability
Train, coach, and develop coordinators to exceed performance goals and deliver outstanding service
Oversee daily operations, ensuring compliance with policies, standards, and quality expectations
Handle escalated resident concerns with professionalism and care
Collaborate with leadership and other departments to align service delivery with company goals
Monitor performance, use feedback systems to drive improvement, and proactively resolve issues
Set the tone for culture and values, building a team environment where people feel supported, heard, and motivated

What You Bring

Proven leadership experience with a track record of coaching and motivating teams
Excellent communication skills and the ability to work well across departments
Strong organizational and detail-orientation, balanced with the ability to see the big picture
Calm, adaptable, and solutions-focused in fast-paced environments
Tech-savvy, with experience in Microsoft Word, Excel, Outlook, and call center or customer service software
A hands-on leadership style with the drive to take ownership and deliver results

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

LinkedIn Profile URL:

How many years of experience do you have leading a customer service or resident services team?*

What best describes your leadership style?*

What does ‘excellent customer service’ mean to you?*

Which of the following leadership responsibilities have you had? (Select all that apply)* Coaching and developing team membersMonitoring performance metrics and using data to improve resultsSetting team or departmental goalsLeading cross-functional collaboration with other departmentsNone of the above

Which statement best reflects how you view your role as a leader?*

What are the 3 most important characteristics of an outstanding Resident Services Supervisor? Please explain each one.*

Human Check*

Submit Application